CX Shop Product: CX Metrics Tracking Spreadsheet

Now, you need a way to see what’s working and what still has some room for improvement!

Unlock the full potential of your customer experience strategy with the CX Metrics Tracking Spreadsheet—a meticulously crafted spreadsheet designed to revolutionize the way digital business owners track their CX metrics.

Crafted for digital entrepreneurs ready to up their CX game, this comprehensive spreadsheet is the much-needed bridge between your current strategies and understanding what’s wow-ing your customers.

A comprehensive multi-sheet spreadsheet with detailed instructions & prompts that helps you calculate the following CX Metrics for your business: Customer Satisfaction Score (CSAT), Customer Effort Score (CES), Customer Retention Rate (CRR), Net Promoter Score (NPR), and Customer Acquisition Cost (CAC)

A cumulative dashboard (including visual trend reports) to give you a 'quick view' of your numbers and make it easier for you to assess your data

An in-depth training video from Customer Experience (CX) Expert, Katrina Scarlett, walking you through the spreadsheet in greater detail

A multi-use license that allows you to implement this spreadsheet with the businesses you support as an extension of your services, if applicable

* BONUS * An insightful assessment video of a completed example of the spreadsheet to offer guidance and inspiration for how best to assess your data so you can make strong data-driven decisions to improve your customer experience

Enter your bullet points here..

Contact information

Your name

Your first name

Your last name

Your email address

Verify your email address

Your business name

Phone no.

Billing address

Your street address

Your city

ZIP

State/region

ZIP

State/region

ZIP

I agree to Scarlett & Co.'spurchase terms & conditions.

Yes, please send me marketing emails!

I agree to the refund & return policy.

https://scarlettandco.ca/terms-of-use/

I agree

Close

Contact information

Billing address

Payment information